Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Apply reading and writing skills (literacy competence) required to fulfil job role in a safe manner and as specified by the organisation The level of skill required includes: reading and following practice specific procedures and policies, signs and instructions, using correct spelling, grammar and punctuation following routine oral and written sequenced instructions Apply oral communication skills-language competence required to fulfil job role in a safe manner and as specified by the organisation. Assessors should look for skills in: relaying information using appropriate and correct practice specific terminology using correct pronunciation and sentence structures questioning to clarify terms and context listening to and understanding workplace instructions clarifying workplace instructions when necessary Apply research skills to increase own knowledge of services offered by the practice Carry out office administrative tasks Carry out routine tasks Effectively communicate with work colleagues and clients Effectively pass on communications Make appointments Manage own work load Process financial transactions Respond appropriately to client information needs and requests Use correct practice specific/medical terminology Use office equipment Use interpersonal skills effectively to interact appropriately with clients and others from diverse backgrounds and cultures |